We use cookies on this site to help provide the best possible online experience. By using this site you agree to our use of cookies.
Click to view our cookie policy and customize your cookie preferences.
Unitu is an award-winning platform that helps universities and Student Unions collect, act and analyse student feedback all in real-time. Stay ahead of potential problems and continuously improve students experience, whilst closing the feedback loop.
Agreement Start: 1 January 2024
Agreement End: 31 December 2026
Per User
1 or 3 Years
Free trials are available. Please contact support@unitu.co.uk for further information.
Higher and Further Education, Research Councils, Associated Sites, Charities in the United Kingdom and Third Level Institutions in Ireland
This Agreement has been negotiated by Chest in response to a need within the academic community.
Licensor: UNITU LTD, Registered office address 2 Viscount House, 8 Lakeside Drive, London, United Kingdom, NW10 7GS
Products Available
Institutions are able to licence either a Basic, Standard or Advanced package with Unitu. Please see below for further information on what is included within each package and some further explanations of the products:
Basic |
Standard |
Advanced |
|||
Staff Users |
2 Staff users |
5 Staff users |
Unlimited Staff users |
||
Campaigns |
1 Campaign p/m |
10 Campaigns p/m |
Unlimited |
||
Action Logs |
✔️ |
✔️ |
✔️ |
||
Boards |
1 Board |
3 Boards |
Unlimited |
||
Together We Changed |
- |
✔️ |
✔️ |
||
Export Data |
✔️ |
✔️ |
✔️ |
||
Analytics |
Basic |
Basic |
Basic + Custom |
||
Support |
|||||
Staff and Rep Online Training Course |
✔️ |
✔️ |
✔️ |
||
Check-in calls |
Termly Check-in calls |
Monthly Check-in calls |
Bi-weekly check-in calls |
||
Support |
Email support - 48 hour reply |
Email support - 24 hour reply |
Email & app support - 12 hour reply |
||
Dedicated Account Manager |
- |
✔️ |
✔️ |
||
Termly Executive Business Reviews |
- |
- |
✔️ |
||
Integrations |
|||||
Single Sign On |
- |
✔️ |
✔️ |
||
Student record System |
- |
- |
✔️ |
||
VLE [Blackboard, Canvas, Moodle] |
- |
- |
✔️ |
||
Email Integration |
- |
- |
✔️ |
Feedback Boards
Enables broad, open, and representative feedback, promoting real-time student voice, and co-creation of solutions with students.
Recommended for institutions needing timely insights into student experiences and closing the feedback loop more effectively.
Learn more about Feedback Boards by following the link and by watching this video.
Feedback Campaign
Unitu’s Feedback Campaigns Streamlines and automates student voice meetings, enhancing student and rep engagement and post-meeting transparency of minutes and action logs.
Ideal for institutions seeking to gain representative feedback, centralise their feedback process and enhance meeting effectiveness.
Learn more about Feedback Campaigns by following the link.
Insights
Unitu's Insights feature offers custom reporting, giving institutions the ability to gather feedback from student voice meetings, real-time feedback, and other sources. Additionally, management receives both a high-level and detailed perspective on patterns and trends within the institution and its departments. This includes insights on what is going well, what needs improvement, and crucially, the actions being implemented to enhance the student experience.
Learn more about Insights by following the link.
Elections
Unitu’s Elections offers a complete, customisable and automated election system, simplifying the process and boosting student participation.
Suited for institutions looking for a centralised, democratic and streamlined elections process that saves staff time and increases the number of positions filled.
Learn more about Elections by following the link or by watching this video.
Quotes from existing Unitu Customers
“It saves time in collating the information, especially with the AI tool, that was the biggest saving. I'd reviewed all the feedback and created the agenda - a job that would have taken me all day.”- Sarita Robinson, Associate Dean, University of Central Lancashire
Over the last 18 months, we have introduced Unitu, the online student feedback platform, which has enabled us to respond to student feedback in real-time and allowed us to close the feedback loop. Unitu, along with working in close partnership with the University and the hard work of staff has been key to this year’s result.- Head of Membership Services at Wrexham Glyndwr Students’ Union
Our NSS scores on Student Voice were fantastic this year, I think Unitu has played a big part in that as the change was biggest in our college where we use it most actively.- Patricia Xavier, Engineering College Student Engagement Lead, University of Swansea.
“On a macro level across an institution, the whole university can see where issues have occurred.”- Matt Rowley, Department Manager, LSE Department of Law
“Student feedback is vital to the University. We support our students and we want them to do well. We use Unitu to help students to provide feedback to ensure that we are delivering to our values. Whether the news is good or bad or we can do things better. It’s really important we receive feedback from our students”- Dr. Philip Hallam, CEO, Arden University
'Unitu gives us the ability to see patterns of feedback that appear not only across departments and faculties, but across the institution as a whole. This insight could be used to inform broader policy and operational approaches, identify solutions that are of genuine relevance to students and focus on the enhancements that deliver the most impact to the student experience.' Chris Neil, UCL, Head of UCL Engineering’s Digital Innovation Unit
To learn more about the free trials, please contact bruno@unitu.co.uk
TBC
Webinars and in-person training are included in the onboarding process. Additional training is also available on an on-demand and ad-hoc basis.
For technical support please review our technical documentation first. If your questions are not answered, we suggest getting in touch with support@unitu.co.uk and we can put you in touch with with relevant technical support team member to address your queries.
The Licensee is entitled to all updates and new versions that are made generally available to the Supplier’s customers.
Unitu regularly updates its platform to incorporate new features and functionality that enhance user experience and engagement.
Web-based, responsive through mobile and native iOS and Android apps available on the apps stores.
Software as a Service, accessible online.
Unitu's monthly webinars, known as the "Engaging Student Voices" series, bring together higher education professionals to explore various aspects of student engagement and experience. These webinars cover themes such as capturing student feedback effectively, ensuring diverse representation, aligning staff with student engagement initiatives, closing the feedback loop to show students that their voices lead to concrete outcomes, and examining data and insights to make meaningful changes.
To explore Unitu’s past and upcoming webinars, visit Unitu's Webinar page.
Click to read a case study from Wrexham University
Click to read a case study from Swansea University
Licensor: UNITU LTD, Registered office address 2 Viscount House, 8 Lakeside Drive, London, United Kingdom, NW10 7GS
The Chest Order, together with the Licence Terms and Conditions, and any exceptions listed below, create a legally binding contract between your institution, organisation or company and the Licensor. Therefore please read the terms and conditions carefully and only submit a Chest Order if its terms and conditions are acceptable to your institution, organisation or company and you have the authority to make the financial commitment shown.
This Site licence is subject to the terms and conditions for the Standard Chest Licence for Software (June 2011), with exceptions listed at the bottom of the page.
Copying of the Software is allowed in accordance with the terms and conditions for the Standard Chest Licence for Software.
Jisc will invoice Licensed Institutions for the initial fee on receipt of a completed order.
Chest is an Enterprise of Jisc. All Purchase orders must be made out to Jisc, 4 Portwall Lane, Bristol, BS1 6NB to cover all charges plus VAT.
All terms contained in a PO are expressly rejected and do not form part of the Licence or vary the Licence terms in any way.
Payments are due within thirty days of invoice date; recipients of late payments are entitled to interest in accordance with UK statutory provisions.
At the end of the Period of Agreement, if there is no new Agreement between QSR and Chest or a new Agreement directly between the Licensed Site and QSR, then Licensed Sites are required to remove all copies of QSR Products from their systems - including personal machines which have been loaded with a copy of the software - at the expiry of their Licence (Commitment) Period.
The product(s) may be used by any Authorised User of the Licensee for Educational Purposes which includes the administration and management of the licensee’s educational and research operations. These permissions are described in the terms and conditions for the Standard Chest Licence for Software.
Amendment to the Standard Chest Software Licence. An additional article 6.2 is added: Notwithstanding anything to the contrary herein, Licensor may in its reasonable discretion institute or modify upon written notice a credit limit for Licensee’s account such that to the extent that unpaid usage accrues on the account in excess of the credit limit, Licensor may suspend availability of the Software to Licensee pending payment of the unpaid accrued usage; and Licensor shall bear no liability to Licensee for such suspension.
Join our mailing list for the latest news, event information and resources